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Refund Policy

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Effective Date: May 2025

This policy outlines the conditions under which refunds are issued for commissioned artwork and related services provided by Minerva Art Studio.

1. Eligibility for Refunds

  • A full refund is available only if the commission is cancelled before any work has started.

  • If work has begun (such as sketching or early concepts), a partial refund may be considered based on the stage of progress.

  • Once the final artwork is delivered, no refunds will be issued.

2. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

  • The client changes their mind after the artwork is completed.

  • The client fails to provide necessary information or references after payment, causing delays or cancellation.

  • Requests for major revisions not included in the initial agreement are denied and lead to dissatisfaction.

  • The artwork is completed according to the approved brief and reference materials provided.

3. Dispute Resolution

If you believe your case requires special review, you may email us within 7 days of receiving the artwork to discuss concerns. Refunds, if granted, will be issued to the original payment method.

4. Chargebacks

Clients are encouraged to contact us first regarding any issues. Unauthorized chargebacks will be disputed with supporting documentation, including communication history, sketches, progress files, and approved terms.

5. Commission Adjustments

If a minor issue is found in the final work that was part of the original request, we may offer a fix at no additional cost within 3 days of delivery. This is not considered a refund, but part of the final adjustment.

Contact for Refund Requests

Please reach out via email if you need to discuss a cancellation or refund:

FAQs

Do I need to pay the full amount upfront for a commission?

For most digital art commissions, I follow a 50/50 payment policy — 50% upfront to book your slot, and the remaining 50% before final delivery. Small one-time commissions under $100 may require full upfront payment.

Are revisions included in my commission price?

Each commission includes 1 sketch-phase revision and 1 final revision. Additional changes or revisions that go beyond the original brief or reference images may incur extra charges based on the complexity of the request.

Can I pay through Fiverr?

Yes, if you prefer using Fiverr, you can request the order through our profile. Note that prices may differ slightly due to platform fees. We will provide you a link to out Fiverr Profile after order confirmation.

How much does a commission cost?

Each commission includes 1 sketch-phase revision and 1 final revision. Additional changes or revisions that go beyond the original brief or reference images may incur extra charges based on the complexity of the request.

You can view the full pricing breakdown on our Plans & Pricing page.

What happens if I need to change my commission request after submitting the form?

Minor adjustments (like color tweaks or expression changes) are fine during the sketch stage. However, major changes — such as new poses, characters, or full redesigns — may require a scope update and additional fees.

How long does a typical digital art commission take to complete?

Most custom illustrations are delivered within 7–14 business days, depending on complexity and current queue. Urgent commissions or detailed scenes may take slightly longer and may require a rush fee.

Do you provide a contract or invoice for digital commissions?

Yes! For each art commission, I provide a formal invoice through your preferred bank transfer platform. This helps ensure transparency, especially for international clients or commercial projects.

How do I book an art commission?

You can book a commission by selecting a service and completing the 'Request a commission' form provided on the bottom of each page. Once submitted, you’ll receive payment instructions and confirmation via email.

How do I make a payment?

Payments can be made via bank transfer (manual payment) or through our 'Buy me a coffee' page if you prefer using a card. Full payment is required to confirm your order for fixed-price commissions.

Request a Quote

Please use the form below to request your commission. You’ll receive a custom quote via email within 48 hours.

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Thank you! We will review your request and reply within 24–48 hours with a quote and delivery timeline.

Connect

Have questions about our services, or need assistance with an ongoing project, you're welcome to use the form below or reach out via email.

Thank you! We will review your request and reply within 24–48 hours with a quote and delivery timeline.

Need a custom piece? Request a commission

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minervaartstudio25@gmail.com

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